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Account & billing / 2 min read

A little clarity on credits.

How subscriptions, monthly allowances and top-up credits work.

Choose a plan

Creator and Pro are available with monthly or annual billing in GBP. Annual plans are paid upfront for the year. Included credits refresh every month on either schedule. Studio and Enterprise are available through sales.

Credits follow your work

A generation reserves its displayed credit cost before it starts. Successful jobs keep that charge; failed or cancelled jobs return reserved credits. Included monthly credits are used first and do not roll over. Purchased top-up credits carry over, with an active paid subscription required to buy and use them.

Payments and renewals

Choose a plan or top-up in Usage, then review the exact total in Stripe checkout before paying. Credits and subscription allowances update after payment is verified. Reloading the confirmation page cannot add the same credits twice. An incomplete or failed payment does not add credits.

Manage or cancel

Open Usage → Plan & billing → Manage billing to update your payment method, download invoices, change plans or cancel renewal. Cancellation takes effect at the end of your paid term. Lower-priced plans and shorter billing intervals are scheduled for the end of the current term. Stripe shows any charge before you confirm a change. For payment or refund questions, contact [email protected].

Need a hand? Email [email protected]